Question 1

How do you ensure student safety?

Accepted Answer

All tutors follow strict safeguarding protocols and are thoroughly vetted to ensure the highest standards of duty of care. We only work with experienced, professional tutors who pass our rigorous selection process. All hold a DBS certificate (UK child protection clearance).

Question 2

What is the system of payment?

Accepted Answer

Once your tutor is confirmed, we’ll set up a simple online account for you. Billing is weekly, and payment is taken automatically. You’ll receive a full record of all sessions and payments.

Question 3

How do you match my child with a tutor?

Accepted Answer

After your enquiry, Isobel (your dedicated client manager) will discuss your child’s needs and learning goals over a consultation call. She will then select a tutor who meets those criteria and arrange an initial assessment session if you wish to ensure the match is right.

Question 4

How do you assess students?

Accepted Answer

Tutors continually assess students throughout their learning journey, adapting lesson plans as progress is made. We begin with a baseline assessment session to evaluate current skills, content knowledge, and attitude to learning. This provides a foundation for a personalised learning plan and informs the tutor’s pedagogical approach.

Question 5

What feedback will I receive?

Accepted Answer

Tutors provide weekly feedback so that you’re always kept informed. You’ll also receive formal progress reports and be invited to a one-to-one review with Isobel.

Question 6

Who do I speak to if I have questions or concerns?

Accepted Answer

You’ll be supported by Isobel, your dedicated client manager with over eight years of experience in the private tuition sector. She is available to answer educational queries, monitor progress, and provide guidance at any stage.

Question 7

What equipment or platform do we need?

Accepted Answer

Lessons are conducted online via a platform suitable for you, often Zoom, Teams or Google Meet. You’ll need a reliable internet connection and a quiet space for your child.

Question 8

What age groups or subjects do you cover?

Accepted Answer

We support a wide range of educational levels: GCSE, IGCSE, IB, and A-Levels. We cover both local and international curricula across examination boards.

Question 9

How do I get started?

Accepted Answer

Begin by filling in our short enquiry form. Isobel, your dedicated client manager based in your time zone will be in touch to learn more about your child and recommend a tutor who is the right fit.

Expert British tuition in Malaysia - first lesson free

1

Outstanding British tutors👩‍🎓

2

Dedicated client care - on MYT 🌺

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We are consistently rated 5-star🌟

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Frequently asked questions

How do you ensure student safety?

What is the system of payment?

How do you match my child with a tutor?

How do you assess students?

What feedback will I receive?

Who do I speak to if I have questions or concerns?

What equipment or platform do we need?

What age groups or subjects do you cover?

How do I get started?

Birchwood Tutors

Exceptional tutoring

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